Refund & Replacement Policy

We replace or refund if

• The plant arrives damaged or dead.
• You receive the wrong plant.
• A plant is missing from your order.

Message us on WhatsApp with the unboxing video and your order number within 48 hours of delivery. We first offer a free replacement. If that is not possible, we refund the amount for the affected plants.

Not covered

• Claims without an unboxing video, or after 48 hours.
• Plants that die after planting, due to weather, watering or care.
• A few dropped or yellow leaves from travel. This is normal and plants recover.
• Returns of healthy plants. Live plants cannot be sent back.

Cancellation

You can cancel for a full refund before the order is dispatched. Once dispatched, orders cannot be cancelled.

Refund time

Approved refunds are sent to your original payment method within 7 working days.

Contact

WhatsApp / Call: +91 93043 84005
Btech Nursery, Marakpur, Habra, North 24 Parganas, West Bengal